fREQUENTLY ASKED QUESTIONS
All cancellations, by customer or Remote Year will be given in Marketplace credit within 3 days of the cancellation
When a customer cancels, credit value will be subject to any associated cancellation fees.
Credit can be used toward anything on the Marketplace or toward future program fees. If you’d like to use toward Program Fees, please email email@example.com
Credit is valid for 24 months from date of the email. Unless the original purchase was via RY Gift Card.
If you would prefer a cash refund, please email firstname.lastname@example.org within 3 days of receiving the marketplace credit.
Note that any cash refund for customer cancellations will incur a minimum 10% transaction and handling fee
Let's be real - no one can control the weather, and sometimes things just don't go as planned. But don't worry, your City Manager is here to help and will do their best to come up with a solution if an event is affected. We understand that everyone's schedule is different, so while we can't guarantee a make-up option will work for everyone, we promise to try our hardest. If you're unable to attend the make-up date, no problem - we'll give you a full refund for your booking.
Yes, once you add your item to your cart and check out, you will be able to input the code before completing the purchase. If you need help finding your code, please double check your inbox. You received an email from Marketplace with the code.
Sure! We welcome your friends and family coming to visit you while you travel the world. We do, however, reserve the right to deny access to Friends / Family who are over using RY Services.
Please reach out to us at email@example.com and we’ll help. In some cases, you may have multiple emails associated on the Marketplace and this is causing some confusion. Reach out and we’ll do our best to sort it out!
Yes, you may transfer your booking to another Nation Member or Family/Friend. Please notify the City Manager as soon as possible to confirm the change. Please note, in the case of special dietary requirements, we might not be able to accommodate special requests on last minute changes. Any bookings that require advanced ticketing linked to an individual’s ID might not be approved.
If you have to check in with work at any point during the scheduled time, we recommend confirming with the City Manager before booking.
We will always prioritize Remotes who are traveling with an active program on experiences. You may be able to book but there is a chance the City Manager will reach out to let you know we have to release your spot for an active Remote. If you’re in a city but not traveling with a program, we recommend reaching out to the City Manager on the Hub to confirm before booking.