Terms & FAQs

QUESTIONS & ANSWERS

  • Can I request a refund?
  • All sales on the Marketplace are final and non-refundable unless otherwise stated. However, all purchased Experiences are transferable as long as the Experience Manager and Program Leader are notified at least 24 hours in advance.
    • I have a work / personal commitment and can't attend my Experience, can I move to a different date or time?
    • We trust you plan your work week just as we dedicate time to plan our Experiences! If you’re unable to attend please note all purchased Experiences are non-refundable. However, they are transferable so you can offer your spot to a friend. As long as the Experience Manager and Program Leader are notified at least 24 hours in advance we welcome someone to take your spot!

      REMOTE YEAR EXPERIENCES

      We spend a lot of time curating Experiences that we think you’ll love and while our picks aren’t always perfect, we use a few filters to get it right:

      • City Teams work hard to identify Experiences and trusted vendors that will appeal to different Remotes and schedules
      • Experiences are usually vetted by City Teams and past Remotes and should offer different value, whether that’s cultural, convenience, or creative
      • We are open to feedback that helps us improve our quality and value of our Experiences and have cut off Experiences and vendors when we receive consistently negative feedback
      • We understand that there may be other vendors or similar sounding tours at times, but select our vendors based on their quality, exclusivity, uniqueness, and competitive pricing
      • In all of our markets, we support responsible tourism and identify ethical vendors, and compensate our vendors at fair market rates which can vary from local standards at times

      RY MARKETPLACE TERMS AND CONDITIONS

      Capitalized terms not defined here will have the same meaning they are given in Remote Year’s Participant Terms and Conditions. As a Remote Year Participant and/or a consumer of Remote Year’s Services, you’ve already agreed to Remote Year’s Participant Terms and Conditions, (which include limitations of liability, a confidential information clause, a class action waiver, and resolution of disputes by arbitration instead of in court), apply to your use of the Remote Year Marketplace as well.

      Below are some additional terms specific to the use of Remote Year’s Marketplace.  By using the Remote Year Marketplace to purchase and/or schedule products, amenities, services, side trips or experiences, you agree to and accept Remote Year’s Participant Terms and Conditions as well as the following Remote Year Marketplace Terms and Conditions. Should the Marketplace Terms and Conditions conflict the Participant Terms and Conditions, the Marketplace Terms and Conditions shall govern only with regard to activities that are purchased/organized through the Marketplace.

      Disclaimer and Limitation of Liability.

      We spend a lot of time curating Experiences that we think you’ll love. While our picks aren’t always perfect, we use a few criteria to get it right:

      • City Teams work hard to identify Experiences and trusted vendors that will appeal to different Remotes and schedules
      • Experiences are usually vetted by City Teams and past Remotes and should offer different value, whether that’s cultural, convenience, or creative
      • We are open to feedback that helps us improve our quality and value of our Experiences and have discontinued Experiences and vendors if we receive consistently negative feedback
      • We understand that there may be other vendors or similar sounding tours at times, but select our vendors based on their quality, exclusivity, uniqueness, and competitive pricing
      • In all of our markets, we support responsible tourism and identify ethical vendors, and compensate our vendors at fair market rates which can vary from local standards at times

      You acknowledge that the trusted vendors are still considered third parties or Other Providers, as defined in Remote Year’s Participant Terms and Conditions, and that by participating in any Remote Year events, you (and any guests or visitors that you bring) are agreeing to the linked Assumption of Risk and Release from Liability, which includes limits on Remote Year’s liability, an assumption of risk clause, and a recordings assignment, in addition to the limitations set forth in Remote Year’s Terms and Conditions.

      1. BOOKING AND PAYMENTS

      1.1 To make a booking and guarantee your spot on any Remote Year Experience you must agree to these Remote Year Marketplace Terms and Conditions, and provide payment for the listed price in full. REMOTEYEAR-TRAVEL will appear on the purchaser’s credit card statement for online transaction/purchases.

      1.2 Upon confirmation of your booking and receipt of full payment, subject to availability and at the discretion of Remote Year, Remote Year will reserve your spot on the selected Experience and issue you a confirmation email.  Be sure to save this information as it will be required for participation in the selected Experience(s).

      1.3 It is your responsibility to check the accuracy of the booking, date, and time on your confirmation. Please contact us at marketplace@remoteyear.com if anything looks incorrect on your confirmation.

      2. EXPERIENCE DESCRIPTION

      2.1 Each Remote Year Experience is unique based on geographical location, seasonality and curation of the Remote Year City Team.

      2.2 Experiences may not be accompanied by a Remote Year staff member, and are run/supervised by Other Providers, not Remote Year. However, the booking will be coordinated either by Remote Year. All logistical information needed for the experience will be communicated prior to the experience by Remote Year or the relevant Other Provider.

      2.3 Unless otherwise stated, Remote Year staff are NOT professional guides, are not responsible for providing guided Experiences, walking tours or anything other than advice with basic information for your Experience.

      3. REMOTE YEAR AS AN ARRANGERS

      3.1 For services and Experiences provided by third parties or Other Providers, Remote Year acts only as an arranger, and all services provided in connection with, before, during or after an Experience, including but not limited to housing and transportation, are provided, owned and operated by third parties or Other Providers, whose employees, facilities, vehicles or vessels, products and services are not subject to Remote Year's supervision or control. The Other Providers are solely responsible and liable for providing their respective products, provisions and services, unless otherwise specified. Remote Year is not their agent and is not responsible for their actions or inaction. The responsibility of Remote Year in connection with your Experience is strictly limited. Remote Year makes no warranty, either express or implied, regarding the suitability, safety, insurance or other aspects of the products and services provided by Remote Year or any third party or Other Provider and any transportation, tours, services, products or facilities provided by third parties or Other Providers.

      4. CUSTOMER RESPONSIBILITIES

      4.1 It is your responsibility to make sure you have a valid passport, and all necessary visas, permits, travel/medical insurance, or certificates on your person for selected Experiences. Remote Year is not liable for any problems, delays or denied entry in the event you are not in possession of valid travel documents.

      4.2 It is your responsibility to meet the transportation provided by Remote Year at the correct time and location for departure. In the event you miss a planned departure or start of an Experience, any extra travel costs incurred are paid by you. Passengers who miss a departure time due to delay or cancelation of incoming transportation are not entitled to a refund. It is your responsibility to check in with the contact for the Experience 15 minutes prior to the specified departure time. Due to the nature of the services provided, Remote Year will not be liable if any service departs or arrives later than the specified time, even if as a result you miss a connecting service or work commitment.

      4.3 Remote Year may not be held responsible for your personal belongings. It is your responsibility to look after your belongings yourself. Remote Year cannot be held responsible for loss, theft or damage to any of your personal belongings, regardless of the circumstances.

      4.4 You agree that Remote Year may take photographs and films of you while you are participating on a Remote Year Experience. You agree that these images may be used for marketing purposes by Remote Year. These images may be used in, but are not limited to social media, websites, print media and promotional videos. These images may be used for publicity and advertising without Remote Year obtaining further consent or payment for the use of the images.

      5. WEATHER, ENVIRONMENTAL AND POLITICAL CONDITIONS

      5.1 Remote year may not be held responsible for any delay, deviation, or cancellation due to weather conditions. No Experience may be cancelled or changed by you at anytime on the basis of weather conditions.

      5.2 Remote Year may not be held responsible for delays due to labor disputes, border problems or other political factors.

      5.3 Remote Year may not be held responsible for delays due to mechanical failure, or other issues that may arise and are outside of our control.

      6. REFUNDS/CANCELLATIONS/CHANGES

      6.1 All sales are final and non-refundable. However, all purchased Experiences are transferable as long as the Experience Manager and Program Leader are notified at least 24 hours in advance. We may not be able to accommodate any modified food restrictions if you transfer your ticket to someone else.

      6.2 Experiences may be canceled/changed by Remote Year due to lack of the minimum number of participants or other unforeseen circumstances.  Remote Year reserves the right to cancel/change Experiences. In the event an Experience is canceled/changed, you will be notified via email or Slack.

      6.3 In the event of cancellation, all participants will be offered a makeup date or a full refund for paid experiences via the Marketplace. In the event that the participant cannot attend the rescheduled date, we will offer a full refund minus any irrevocable expenses. 

      6.4 Track Experiences are non-refundable and non-transferable. In the case of cancellation, you will always be offered a make up date. Multiple options could be possible but are not guaranteed and will vary depending on timing and vendor availability. If you are unable to attend the make up dates, you will not be reimbursed or refunded.

      6.5 Any discounted fares, promotion fares, sale fares and package deals are non-transferable and non-refundable.

      6.6 Vouchers / Gift Certificates are non-refundable

      6.7 Remote Year reserves the right to change date, times or pricing for Experiences released for pre-booking based on seasonality, vendor availability, and other factors.

      6.8 Please send an e-mail to marketplace@remoteyear.com for all inquiries including payments and chargebacks.

      7. CHANGES

      We are constantly trying to improve the Remote Year Marketplace, so these Terms and Conditions may need to change. We reserve the right to change these Terms and Conditions at any time. and if we do so, we will post the date of the most recent update and highlight any changes on this page. Please review all updates, as once the Terms and Conditions have been updated your continued use of the Marketplace will constitute acceptance of the updated terms. If you don’t agree with the new Terms and Conditions, you are free to reject them; unfortunately, that means you may no longer be able to use Marketplace.