fREQUENTLY ASKED QUESTIONS
Within 24 hours of booking
We'll always refund your booking upon request to firstname.lastname@example.org
After 24 hours & before the booking deadline
A cancellation fee may be applied depending on the circumstances, if the experience can go ahead. If this is the case, the total refund minus the cancellation fee will be issued in Marketplace Credit or deducted from your next month’s invoice. The fee and preferred refund option will be communicated via email with email@example.com
After the booking deadline
By this point we will have definitely made promises and financial commitments on your behalf and so cancellation fees may be up to 100%.
Let's be real - no one can control the weather, and sometimes things just don't go as planned. But don't worry, your City Manager is here to help and will do their best to come up with a solution if an event is affected. We understand that everyone's schedule is different, so while we can't guarantee a make-up option will work for everyone, we promise to try our hardest. If you're unable to attend the make-up date, no problem - we'll give you a full refund for your booking.
Yes, once you add your item to your cart and check out, you will be able to input the code before completing the purchase. If you need help finding your code, please double check your inbox. You received an email from Marketplace with the code.
Sure! We welcome your friends and family coming to visit you while you travel the world. We do, however, reserve the right to deny access to Friends / Family who are over using RY Services.
Please reach out to us at firstname.lastname@example.org and we’ll help. In some cases, you may have multiple emails associated on the Marketplace and this is causing some confusion. Reach out and we’ll do our best to sort it out!
Yes, you may transfer your booking to another Nation Member or Family/Friend. Please notify the City Manager as soon as possible to confirm the change. Please note, in the case of special dietary requirements, we might not be able to accommodate special requests on last minute changes. Any bookings that require advanced ticketing linked to an individual’s ID might not be approved.
If you have to check in with work at any point during the scheduled time, we recommend confirming with the City Manager before booking.
We will always prioritize Remotes who are traveling with an active program on experiences. You may be able to book but there is a chance the City Manager will reach out to let you know we have to release your spot for an active Remote. If you’re in a city but not traveling with a program, we recommend reaching out to the City Manager on the Hub to confirm before booking.